Our return policy lasts 7 days. If 7 days have passed since you have received your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return or exchange within the 7-day period, your item must be unused, in its original packaging and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase.
If you have purchased a jacket and receive it via the mail, you have 7 days from the date you receive your item to inform us of any issue in order for us to rectify the problem. Outside of this 7-day period, you will not be eligible for a refund.
If you purchase a made-to-measure jacket and the jacket is made to your specifications, it is not eligible for a refund or exchange. If you would like additional alternations, they will be at your expense. If, however, the measurements are not to the specifications agreed upon during purchase, we will do everything we can to rectify the issue.
Several types of goods are exempt from being returned. All scrunchies, bowdees, jewellery, grooming products, sale items and gift cards are final sale and cannot be returned.
There are certain situations where only partial refunds are granted. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
If you haven’t received a refund yet, first check your bank account again or your credit card company as it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 58-64 The Driftway Londonderry New South Wales AU 2753.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
All products will be posted express mail with Australia Post. Insurance and registration of your Gallery equine & Show stoppers equestrian wear item is an optional extra and can be taken out at an extra cost. If this insurance and registration in not taken out by the customer, Gallery equine and Show Stoppers Equestrian Wear will take no responsibility for lost items in the post.
Please do not send your purchase back to the manufacturer.
To return your product, you should communicate with the Show Stoppers team via email Showstoppers@live.com.au or by phone 02 45720377. You will then be instructed to mail your product to: 58-64 The Driftway Londonderry New South Wales AU 2753
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.